In this insightful session, Adeel Khan, Head of UK&I Telco Media Entertainment & Gaming at Google Cloud Consulting, and Willie Stegmann, CIO Corporate IT Services at Vodafone, explore how their collaboration is driving AI innovation in the telecommunications sector.
They highlight the implementation of Vertex AI and the creation of a data ocean as pivotal steps in Vodafone’s AI journey, enabling transformative use cases across customer experience, operational simplification, and strategic growth. Willie Stegmann emphasizes the cultural shifts and skill development required to fully harness AI’s potential, revealing Vodafone’s investment in training 1,400 employees in generative AI technologies.
The discussion showcases Vodafone’s focus on leveraging AI to enhance customer service, streamline internal processes, and expand into new markets, including both B2B and B2C opportunities. Their long-standing partnership with Google Cloud underpins these efforts, with innovative programs like AI Booster accelerating AI adoption and fostering new growth strategies.
This collaboration underscores the transformative potential of AI in redefining business operations and driving competitive advantage.
